I don't normally send an email after a meeting but felt your staff went way above and beyond in every aspect possible to insure our program was a huge success.
So, on behalf of Genentech and our team, I wanted to thank you and your staff for an amazing meeting. Our entire group loved the property and the service was outstanding.
To mention a few that earned a huge shout out:
Tim - contracting was a very smooth process and rates, etc. very fair
Ariel - she was our meeting contact on our first day, extremely accommodating and had a "can do" attitude, very pleasant and wanted to insure our program was a huge success. Our LDC projector did not arrive in time and she hunted down one on site and saved the day!
Dawn - we had Dawn as our meeting contact for 2 days and again, very pleasant, very accommodating on our frequent requests and changes (with a smile and can do attitude) and was a huge part of our meetings being so successful. It wouldn't have been without her.
Angela at the front desk - very friendly and accommodating. She was a big help in assisting us with ground transportation back to the airport on our last day. She happily arranged our transportation and assisted with my box being shipped out.
Sheila - rooming list and final billing - very pleasant, wanted to make sure everything was accurate. It was also nice to be able to put all charges on our master account so it was all in one place.
Barbara, Activities - weather cleared and she provided us with nice activity options for our group. We ended up going on a sailboat cruise and she and Dawn worked together to put snacks, drinks, sunscreen, etc. together as well as arranging bike rentals for our group.
We couldn't have been happier and will definitely recommend The Nonantum to my peers for future meetings as well as hoping to return with our team.
Thanks again to you and your entire staff for a job well done!